Frequently asked questions
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I booked on the official Plus Fariones website. Can I modify or cancel my booking?
Yes. You can modify or cancel your booking through the booking management link available on our official website. We always recommend checking the cancellation policy indicated in your booking, as it may vary depending on the rate selected.
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What benefits do I get by booking on the official website?
By booking on the official Plus Fariones website, you can access exclusive offers, special conditions and additional benefits not available on other channels.
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Should I let you know if I am arriving late?
Yes, we recommend informing us of your approximate arrival time, especially if you expect to arrive late. Our team will be able to assist you better and take into account any needs related to your arrival.
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What are the check-in and check-out times?
The official check-in time is from 15:00 and check-out is until 12:00. If you arrive earlier, you can leave your luggage at reception until your accommodation is available.
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Is late check-out available?
Yes, you can request late check-out at reception. This service is subject to availability and may incur an additional charge.
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Are there television channels in several languages?
Yes, our accommodation offers international channels in several languages.
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Is smoking allowed in the accommodation?
Smoking is not permitted inside the rooms, suites or apartments, in accordance with current legislation. Smoking is only allowed in designated outdoor areas.
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Can I request a cot?
Yes, you can request a cot once your booking has been made, by contacting the property or indicating it before your arrival. This service is subject to availability.